NCAT Online Services Help

Visit the NCAT Online Services FAQs page to find answers to common questions about our online services.

Overview of NCAT Online Services

Watch our video for an overview of NCAT Online Services and what you need to do to get ready.

How to create an account

The first step to using NCAT Online Services is to create an account for you or your organisation. 

For individuals

• Create account to represent yourself (PDF, 651.1 KB)
  

For real estate agents

• Create account for a Real Estate Agent - Authorised officer (PDF, 715.1 KB)
• Create account for a Real Estate Agent - Delegate (PDF, 636.0 KB)

For other organisations

• Create account for an Authorised Officer (PDF, 567.2 KB)
• Create account for a Delegate (PDF, 594.8 KB)

For legal representatives

• Create account for a Legal Representative (PDF, 644.1 KB)

Manage your account

Find out how you can manage your NCAT Online Services account.

• Register an eOrganisation and manage access (PDF, 578.8 KB)
• Add a delegate to your profile (PDF, 342.2 KB)
• Add payment method to your account (PDF, 551.0 KB)

Manage your case

Learn how to manage your case online at NCAT.

• Dashboard overview - How to navigate NCAT Online Services (PDF, 277.2 KB)
• How to start a new case (PDF, 1.1 MB)
  
• How to view draft forms (PDF, 298.2 KB)
• How to pay for forms (PDF, 441.8 KB)
• How to view existing cases (PDF, 273.3 KB)
• How to add yourself to an existing case (PDF, 279.6 KB)
• How to lodge secondary applications, submissions and evidence (PDF, 834.7 KB)
• How to view filing history (PDF, 614.9 KB)