Services for people with disability

NCAT aims to ensure people with disability have equal ac​​cess to our dispute resolution services.​

Mobility

Most NCAT hearing venues and facilities are wheelchair accessible. Disabled parking is avail​able in some locations. ​If you cannot physically attend a hearing, we can arrange a telephone or videolink hearing.

Contact NCAT on 1300 006 228 for specific accessibility information about our hearing venues. Read more information in the NCAT support for people with disability brochure.

Hearing

NCAT provides a number of services to ensure people with a hearing disability receive equal access to our services:

  • Hearing induction loop facilities can be made available at many NCAT hearing venues upon request.
  • A professional Auslan translator can be arranged to interpret during proceedings at no cost to the parties. Find out about interpreters and translator services.
  • Call NCAT via the National Relay Service​ for people who have a hearing or speech impairment:
    • TTY users phone 133 677 then ask for 1300 006 228
    • Speak and Listen users phone 1300 555 727 then ask for 1300 006 228
    • Internet relay users can make an internet relay call​​​ to 1300 006 228.

Read more information in NCAT's Can you hear in the hearing room brochure.

Blind and low vision

NCAT can provide documents in an alternative format for people who are blind or have low-vision. Please email NCAT Communications Team for assistance.

Easy Read

NCAT provides a number of Easy Read fact sheets for people with cognitive disability attending NCAT's Guardianship Division.

Augmentative and Alternative Communication

Augmentative and Alternative Communication (AAC) is an acceptable method of communication at NCAT.

Parties who use AAC are encouraged to bring their devices or books to the NCAT hearing. If you or another person in your case uses AAC methods to communicate, please contact the NCAT Registry so that more time can be allocated to your hearing.

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