NCAT Annual Report 2022-2023

The NCAT Annual Report 2022-2023 was tabled in NSW Parliament on 21 December 2023. The report is now available to download from the NCAT website.

NCAT Annual Report 2022-2023 (PDF, 2.2 MB)

2022-23 in Review

76,437 Applications lodged

• 8.5% increase in applications lodged compared to 2021-22
• 712 internal appeals lodged

64.8% Applications lodged online

• 85.4% of applications in the Consumer and Commercial Division lodged online

93,324 Hearings held

• Hearings and other listing events were held in 33 locations across NSW
• NCAT returned to in-person hearings, offering a mix of hearings via telephone, video conference and in-person

76,447 Matters finalised

• 7.4% increase in finalisations compared to 2021-22
• Achieved an overall clearance ratio of 100%

80 Community consultations, stakeholder group meetings, Tribunal Member and staff training sessions

1.3 million+ Website visits

• 1,332,033 visits to the NCAT website
• 2,839,543 pages viewed online
• 1,661 followers on NCAT X (formerly Twitter)
• 3,961 e-newsletter subscribers