NCAT Online Services coming soon

Welcome to the NCAT Online Services, Getting Ready Guide

This video will cover...

An overview of the NCAT Online Services

What you need to know to get ready

What are eOrganisations

Understanding the roles within an eOrganisation

How to register

And next steps

Part 1: Overview

The NCAT Consumer & Commercial Division,

is transitioning it’s Online services to a new platform

that will deliver a better user experience

Expanding the types of Online forms available

Lodge secondary forms and supporting documentation

Upload documents during the application process

Save your progress to complete an application at a later date

Complete multiple applications and pay for them together when they are ready to lodge

View your NCAT cases and transaction history

Registered users will be able to see the NCAT Online Services dashboard

when they log in to their account

The start new case tile is where you go to lodge a new application

My cases

gives you information like hearing details

and also gives you the ability to lodge secondary forms

From manage forms,

you will be able to view forms awaiting payment,

any forms in progress and also view your filing history

Link a case

allows you to add yourself to an existing case

And need help

will open a page with quick reference guides to assist you in completing and paying for your forms

Existing cases will be given a new case number

Parties will receive the new case number via email

if they have email as their address for service

otherwise it will be posted

There will be a barcode on the email or letter

The barcode can be used by a party to link to the existing case

after they are registered to use NCAT Online Services

Part 2: Getting Ready

Registered users of the NSW Online Registry for Courts and Tribunals

will be able to use the same account to access and lodge in NCAT Online Services

To register and create an account or login and manage an existing account

Go to onlineregistry.lawlink.nsw.gov.au

Users may need to verify their identify using a 100 point identification check

Registered users should check that their details are up to date

including having the correct people in the correct roles and

current credit, debit card or direct debit details against their profiles

The following information will help you determine which set up works best for your needs

as a user of NCAT Online Services

Determine organisation structure

then, create the eOrganisation

Part 3: eOrganisations

eOrganisation (eOrg)

is the name given to organisations in the Online registry

An electronic organisation

or eOrganisation,

enables the user to replicate the business, company

or other organisation structure in an online format

It is a mechanism for grouping users together to

Provide specific permissions to members within an eOrganisation

Allow delegates to work with others for the benefit of their business within an eOrganisation

There are two types of eOrganisations

Legal Practitioner eOrg- for law firms and legal practices,

and Litigant eOrg for all other organisation types

A legal eOrg is a group of solicitors or barristers

and their delegates who handle matters on behalf of clients

Cases are broken into practitioner groups,

which consist of the legal practitioner on record and their assigned delegates

A delegate’s permissions

can be set to view and upload cases,

or only view the practitioner’s case load

Case information

can only be viewed by the legal practitioner linked to the case and their assigned delegates,

i.e. not viewable by all users in an eOrganisation

Litigant eOrg

Can be created for an organisation that is not a legal organisation,

such as a government agency that lodges their own cases

or a real estate agency that lodges on behalf of their clients

A delegate’s permissions

can be set to view and upload cases,

or only view the authorised officer’s case load

When registered,

an automatic email is sent which contains the eOrganisation’s Frequent User ID or FUI

This FUI is used by the authorised officers or delegates

when lodging on behalf of the eOrganisation

as it’s the FUI that links the lodged cases to the eOrganisation

And finally, all users can access all cases within the eOrganisation

To create an eOrganisation,

you will need to provide the ACN or an ABN

An eOrganisation will have an Administrator

and can have more than one

Authorised officers are then added to the eOrganisation

An Authorised officer

can have delegates and delegates can be shared

All users on an eOrganisation can access all cases within the eOrganisation

To create one eOrganisation for the Organisation,

use the company name for the eOrganisation name

Multiple eOrganisations may be created

to manage areas of the business separately,

for example, an eOrganisation for each, department,

i.e. accounts, legal

or office location, i.e. Sydney, Parramatta

This is an example that could be used for NSW Land and Housing Corporation

An eOrg could be created for each location or function

And each location would have authorised officers

Government organisations do not have delegates

Another example is for a real estate agency

Again, an eOrg can be created for each location or function

Authorised officers then added and Real Estate agencies can have delegates

Part 4: Understanding the Roles

So let's discuss in more detail the types of roles within an eOrganisation

An is eOrganisation Administrator,

by default is the person that creates the eOrganisation

Admins can assign admin privileges to other users within the eOrg

Users must register individually then the admin can add them to the eOrganisation

An Admin can:

Add/remove users, Manage user permissions, Assign delegates

A self represented litigant

is a member of the public who is not represented by a legal professional

or real estate agent,

includes individuals, sole traders, small business owners

A solicitor or barrister lodging on behalf of a client.

They will need practising certificate details

An authorised officer is a person with the authority to act on behalf of a company,

organisation or government agency

They must be attached to an eOrganisation

Real Estate Agents can register to lodge on behalf of landlords they represent

Finally a delegate

is able to transact on behalf of a legal practitioner or an authorised officer

that they are associated to

They must be part of the eOrganisation

Part 5: Registering

From the NSW Online Registry homepage,

commence your registration by clicking Register

Next enter your first and last name as well as your email address, then click Next

You will be asked a series of questions,

lets discuss each

I am from a legal practice...

Will present you three options, a solicitor, barrister or delegate of either

The next option is I am from a business, government or organisation

Here we have four options,

the first is I work for a propriety company or other organisation,

this option

will direct you to selecting from this list

The first two are authorised officers, while the third option is a delegate

Next down is I am an owner or partner of a business that is not a proprietary company

Two options will be available, both are self represented litigants

Next, selecting I work for a Local, State of Commonwealth government agency

Will only give you one option

The last in this section,

I am a real estate agent, strata manager or on-site residential property manager,

acting on behalf of a client

Will present you three options

The first is an authorised officer,

the second is a delegate

and the third option will end the registration process

as this type of user cannot NCAT lodge applications for Courts

Finally, I am representing myself

Will you give you three options all self represented litigants

After answering these questions,

you will continue your set up which may include, creating a password,

adding secret questions and 100 point identification verification

Legal Representatives

will also need to provide their practising certificate numbers

Once registered,

you will be able to access NCAT Online Services

from the NCAT Tile on the homepage

Part 6: Next Steps

So what next?

Access the support materials, available on the NCAT website

to help complete your set up

Complete your setup by:

Determining your organisation structure

Setting up your Admin user, creating your eOrganisation(s)

Then set up your remaining users then assigning the users to the eOrganisation(s)

Step 3 is to ensure you have the payment methods set up

Individual users can add credit cards to their profiles

and eOrganisations can register for direct debit

to be used as a method of payment for applications lodged

To set up direct debit

email the NSW Online Registry

at onlineregistry-support@justice.nsw.gov.au

Finally, we are here to help you get ready.

Contact us to answer your questions and support you in the set up process

That brings us to the end of the guide, now it's time to get ready