Changes to consumer laws

Announcement - 18 July 2022

From 18 July 2022, changes to the Fair Trading Act 1987 allow NCAT to decide consumer complaints up to the value of $100,000. This includes consumer claims about motor vehicles and the supply of goods or services in NSW.

What has changed?

The maximum amount you can claim in a consumer claims or motor vehicles matter has increased from $40,000 to $100,000. This aligns with the Australian Consumer Law (ACL) threshold of $100,000. 

Updated NCAT application forms

The following NCAT application forms have been updated to reflect the consumer law changes.

• Consumer claim about goods and services application form (PDF , 232.4 KB)
• Motor vehicles consumer claim application form (PDF , 222.2 KB)