Boarding houses
NCAT can hear and decide an issue or dispute about a registrable boarding house in NSW.
Boarding houses cases are managed through NCAT's Consumer and Commercial Division.
Contact NSW Fair Trading to check if the premises are a registrable boarding house.
Orders NCAT can make
NCAT can make orders in boarding house cases including:
- Enforcement of occupancy principles
- Payment of money or compensation
- Payment of occupancy fees.
For more information about the orders NCAT can make, refer to the Boarding Houses Act 2012.
See uncollected goods for information about disposal of goods left behind or abandoned.
Check if your matter is affected by federal jurisdiction.
How to apply
You can apply online. Learn how we handle your confidentiality and privacy.
What do I need to do before completing this application?
Gather your evidence
Relevant information includes:
- Copy of the occupancy agreement
- Receipts for occupancy fees, security deposit and utility charges
- Notice of termination
- Witness statements or affidavits.
Correctly identify the other party
To make a claim against a person, business or company, you need to use their correct name or legal entity. You also need the correct address for service.
If the other party is a business or company, search ASIC's Registers and attach the search to your application.
NCAT may ask you for more information to ensure the other party's details are correct. Not providing correct details can cause delays or the making of unenforceable orders.
Need more information?
- Visit the Legal Aid NSW website on how to identify the other party and a guided pathway
- Contact NSW Fair Trading for advice.
Application fee
View our current application fees and charges.
Concession card holders are eligible for a reduced fee. Have your concession card with you when you lodge the application to claim the reduced fee.
What happens next
Boarding house cases are first listed for conciliation and hearing. Check the notice of hearing from NCAT and follow the instructions provided. If your case is not resolved at the first hearing it may be listed for a contested hearing on a later date.
Read the hearing preparation checklist to prepare for your hearing.
Can someone represent me?
Most people represent themselves at NCAT. You can conduct your own case without a lawyer or other representative. If you want to be represented you can find out more about representation at NCAT.
Organisations that can help
NCAT cannot provide legal advice. For more information, go to Get legal help and advice for organisations that provide free or low-cost legal advice and information. Find out how we can and cannot assist.
Last updated:
19 Nov 2023
We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.