NCAT can hear and decide motor vehicle disputes between consumers and motor dealers or repairers.
Motor vehicle cases are managed through NCAT's Consumer and Commercial Division.
Motor vehicle disputes include unsatisfactory repairs and maintenance, defective or faulty used or new cars, and overcharging for services and warranties.
A motor vehicle consumer claim must be against a supplier carrying on a business and not a private person.
NCAT also deals with disputes between dealers and manufacturers about unfair motor vehicle contract disputes.
You can apply online for a motor vehicle consumer claim application.
Fees are payable for motor vehicle applications. View our fees and charges.
The maximum amount you can claim is $100,000. If the dispute is about the purchase of a new vehicle, NCAT can make orders for an unlimited sum.
You must apply to NCAT within 3 years of when the cause of action accrued (the problem with the goods or services). The goods or services must have been supplied to you within 10 years.
If you apply outside of the time limit, you can request a time extension as part of your application. NCAT will not always agree to a request for a time extension.
When applying to NCAT about a business or company, you must attach a recent ASIC company or business name extract with your application.
Read the hearing preparation checklist to prepare for your hearing.
NCAT can make the following orders about a motor vehicle consumer claim.
08 Dec 2022
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