NCAT aims to provide an environment where all participants and staff feel safe.
We are committed to being courteous, respectful and helpful. NCAT strives to deliver high-quality services to everyone in a safe environment.
We ask that you behave respectfully towards Tribunal Members and Registry staff. We expect you to treat us as you would like to be treated.
Respectful behaviour includes:
Under the Court Security Act 2005, it is an offence to take photographs or use recording devices on NCAT premises.
Find out more about how we can and cannot assist.
The hearing room is where NCAT hears and decides cases. It is important that everyone in the hearing room is respectful and polite.
When you are in a hearing room:
Learn more about what to expect on the hearing day.
Unacceptable behaviour is anything that raises safety or health concerns for Tribunal Members, Registry staff and people using our services. This can be a single incident or a pattern of behaviour due to its nature or frequency.
NCAT has zero tolerance for aggressive or abusive behaviour. Disrespectful, inappropriate and unreasonable behaviour will not be tolerated.
Unacceptable behaviour can occur in person, over the telephone, online or in correspondence. It may include:
Examples of unacceptable behaviour may include (but is not limited to):
NCAT Registry staff will advise the person displaying unreasonable behaviour that the behaviour will not be tolerated and that it is obstructing the provision of information or services.
NCAT Registry staff have the right to decline service in response to continued unacceptable behaviour. This may mean that:
If the unacceptable behaviour of a person using our services continues the NCAT Registry may issue the person with a warning letter.
The warning letter may place restrictions on how Registry services are provided in any future interactions with NCAT.
Find out how NCAT manages and deals with complaints.
30 Aug 2024
We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.