Procedural Directions and Guidelines

Procedural Directions provide information on specific issues and complement existing NCAT Legislation and Rules. Guidelines provide guidance to parties on specific divisional issues.

Procedural Directions

The following Procedural Directions apply to proceedings in all NCAT Divisions.

• Procedural Direction 1 - Service and Giving Notice (PDF, 147.9 KB)
• Procedural Direction 2 - Summonses (PDF, 152.2 KB)
• Procedural Direction 3 - Expert Evidence (PDF, 147.5 KB)
• Procedural Direction 4 - Registrars' Powers Directions (PDF, 132.9 KB)
• Procedural Direction 5 - Acceptance of Home Building Claims (PDF, 134.8 KB)
• Procedural Direction 7 - Use of Generative Artificial Intelligence (Gen AI) (PDF, 144.3 KB)

An archive of revoked and superseded NCAT Procedural Directions is also available. 

Registrars' Powers Directions​

• Table of Registrars' Powers Directions (PDF , 37.5 KB)
  
• Registrars' Power Direction - Representation, summons and access to documents (PDF , 19.7 KB)
  
• Registrars' Power Direction - Extension of time where parties consent (PDF , 17.2 KB)

Guidelines

NCAT Guidelines

The following Guidelines apply to all NCAT proceedings.  

• Internal Appeals (PDF, 407.5 KB)
• Representatives for people who cannot represent themselves (GALs) (PDF, 188.1 KB)
• Adjournments (PDF, 314.7 KB)

Administrative and Equal Opportunity Division Guidelines

The following Guidelines apply to proceedings in NCAT's Administrative and Equal Opportunity Division.

• Confidentiality, privacy and publication (PDF , 181.2 KB)
• Costs (PDF , 192.5 KB)
• Resolution processes (PDF , 176.0 KB)

Consumer and Commercial Division Guidelines

The following Guidelines apply to proceedings in NCAT's Consumer and Commercial Division. 

• Conciliation and hearing by the same Member (PDF, 160.0 KB)
• Confidentiality, privacy and publication (PDF, 175.4 KB)
• Costs (PDF, 169.1 KB)
• Home building applications (PDF, 170.5 KB)
• Representation (PDF, 168.7 KB)

Guardianship Division Guidelines

The following Guidelines apply to proceedings in NCAT's Guardianship Division.

• Confidentiality, privacy and publication (PDF , 62.0 KB)
• Costs (PDF , 75.4 KB)
• Representation (PDF , 88.5 KB)

Occupational Division Guidelines

The following Guidelines apply to proceedings in NCAT's Occupational Division.

• ​Confidentiality, privacy and publication (PDF , 181.2 KB)
• Costs (PDF , 63.1 KB)
• ​Health Professionals Registration Appeals (PDF , 59.4 KB)
• Professional Discipline matters (PDF , 89.1 KB)
• Resolution processes (PDF , 176.0 KB)