NCAT Online Services FAQs

To register for an online account, you will need:

• A verifiable email address
• 2-4 standard Australian identification documents to verify your identity

Accepted identification documents include:

• Australian Citizenship Certificate
• Australian Driver's Licence
• Australian Electoral Roll
• Australian Passport
• Australian Visa
• Birth Certificate
• Change of Name Certificate
• Marriage Certificate
• Medicare Card

Please ensure that your first name and surname on the registration form match exactly as shown on your identification documents.

If your identity cannot be verified online, you will not be able to use NCAT Online Services. You can download an application form and submit by post or in person at any NCAT Registry or Service NSW service centre.

There are 4 different user types in Online Services. 

• Self-represented litigant: Individual, sole trader or small business owner.
• Legal practitioner: Solicitor or barrister with valid Practising Certificate Number (PCN).
• Authorised officer: Person authorised to act on behalf of a large business, company or government agency that is registered as an eOrganisation. For example, real estate agents, strata managers, property managers.
• Delegate: Person authorised to act on behalf of a  authorised officer.

Refer to our user guides on how to create an account for each user type.

If you see an error message saying "select a valid address from the list which appears once you start typing" this means there is a problem verifying your address.

You should:

• Check that you entered the correct residential address.
• Make sure you did not enter a PO Box.

If your address still does not show up in the list, submit an enquiry and ask for your address to be added to the database.

When you sign up for an Online Registry account, we send a confirmation code to your email to verify your address. If you haven't received it, try these steps:

• Check that you entered the correct email address.
• Look in your spam folder.
• Wait up to 30 minutes for the email to arrive.

If you still can't find the email, your email server might be blocking it. This often happens with business and government email addresses due to security settings. We recommend using a personal email address instead. After registering, you can change your email to your work address through the 'Manage Profile' link in your account.

NCAT Online Services is available for all Consumer and Commercial Division case types.

• Tenancy
  
• Social housing
• Boarding houses
• Residential communities
• Holiday parks
• Agricultural tenancy
• Strata schemes
  
• Community schemes
• Home building
• Retirement villages
• Dividing fences
• Consumer claims
• Motor vehicles
• Retail leases
• Agent commissions and fees
• Conveyancing costs
• Pawnbrokers and second-hand dealers

For all other case types, download an application form and submit by post or by person at any NCAT Registry or Service NSW service centre.

Call 1300 006 228 if your online application needs urgent attention. Learn more about applying for an urgent hearing.

Email applications cannot be accepted by NCAT's Consumer and Commercial Division.

If you are unable to apply online, download an application form and submit it by post, or in person at an NCAT Registry or Service NSW centre.

After you have applied online, you will need to wait for a confirmation email before you can access or view your case information. 

1. Receive Confirmation Email: Wait for the confirmation email, which will include all your case details.
2. Login to the Online Registry: Use your credentials to log in.
3. Search Your Case List: Enter the case number from your confirmation email or the party name.
4. Select Your Case: Click on the case title and "Your case information" screen will be displayed.

You must be a party to a NCAT Consumer and Commercial Division case. You will also need the case number and document barcode. These can be found on the Notice of Listing issued by NCAT.

You will first need to:

• Create an account for yourself to use NCAT Online Services, or
• Log in if you have an existing account.

Then follow the instructions in the user guide How do I add myself to an existing case.

If your correspondence does not have a barcode, please contact the NCAT Registry office managing your case

Yes, parties can upload documents or submissions in support of their case as PDF files.

1. Log in to your Online Registry account and access your case details.
2. Click 'Lodge a secondary form' button:  Select the secondary form called 'Submissions and evidence'.
3. Save documents as PDF: The PDF file name must not exceed 100 characters.
4. Upload PDF files: You can upload up to 5 x PDF documents to NCAT Online Services with a total combined file size of up to 25 MB.

For more information, follow the step by step instructions in the user guide How to lodge secondary applications, submissions and evidence.

Complete the PDF form Request for permission to attend NCAT hearing by telephone or video.

• Attach as a 'secondary application' using NCAT Online Services
  OR 
• Email the request form to the NCAT Registry managing your case/ You can find this information in the footer of NCAT correspondence sent to you.

You cannot withdraw an application online. Learn more about how to withdraw your application.

Email your request to withdraw your application to the NCAT Registry office managing your case. You can find this information in the footer of NCAT correspondence sent to you.

If you are a pensioner or student receiving an allowance, or receiving help from a community legal centre, you may be eligible to pay a reduced fee.

NCAT Online Services can only be used by the following concession card holders:

• Centrelink cardholder - Enter your Customer Reference Number (CRN), which is nine numbers and a letter (e.g. 123 456 789X). You can find your CRN on your concession card or Centrelink correspondence.
• Department of Veterans’ Affairs cardholders - Enter your DVA File Number.  You can find your DVA File Number on your Veteran Card or DVA correspondence.

For all other valid concession types, please lodge your application in person or by post to your nearest NCAT Registry or Service NSW Centre.

Fee waiver requests cannot be submitted through NCAT Online Services.

Download the Request for fee waiver form (PDF, 107.0 KB) and lodge by post, in person at an NCAT Registry or Service NSW Centre.